We carefully inspect every shoe with a fine toothed comb, twice, to validate its authenticity, and to check for conditional/manufacturing issues to ensure all of our items are pristine . We stand behind every item we sell, so you can feel safe about buying. We operate partially on consignment, and with limited inventory, we are unable to accept returns or refunds unless you received incorrect, missing or damaged merchandise. Once a sale is complete with our store, we initiate the payment process for the original owner of the purchased merchandise. All sales with us are final.